Frequently Asked Questions

Selling or Letting Privately

Do I have to use an Estate Agent by law?
No. There is no law requiring you to sell your property through an Estate Agent. There is also no reason why you can not sell your property privately.

Should I inform my Estate Agent if I sell privately?
We believe that being up front with your Estate Agent is the best policy. They should not have an issue with you selling privately and if anything it will spur them on to find you a buyer. If the eventual buyer was at some stage introduced to you by the Estate Agent we would strongly recommend the Estate Agents commission is honoured, to do otherwise would be unfair on the Estate Agent who has in good faith made the sale.

I already have an Estate Agent, can I still sell privately?
Yes, and if you sell your property through OurPropertyMove you will not have to pay your Estate Agent any commission as you sold your own property.

A "Sole Agency" contract means that the Estate Agent you appoint is the only Estate Agent with the right to sell your property. YOU are not an Estate Agent, therefore if YOU sell your own property you do not have to pay them commission. OurPropertyMove are a marketing company and not Estate Agents, you advertise your property with us and buyers contact you directly, so by definition you are selling your own property. Please Contact Us if you have any questions or concerns about selling privately alongside an Estate Agent.

What if my contract says "Sole Selling Rights"?
It is important to check the contract with your Estate Agent. Although not common, some Estate Agents still specify "Sole selling rights" in their contract with you. This means that even if you sold your own property, the Estate agent could still claim the commission. This probably contravenes consumer legislation regarding unfair practises and contract terms. However, if you still want to sell privately it is probably best to wait until the "Sole selling rights" contractual period is over. Please Contact Us if you have any questions or concerns about selling privately alongside an Estate Agent.

Do I have to pay commission to sell my property?
If you choose to sell your property using OurPropertyMove there is no commission. So regardless of the value of your property, you will pay just one fee

Do I receive a 'for sale' board?
Yes. An OurPropertyMove board will be sent to you FREE of charge which clearly displays how passers by can locate your property.

Why should I erect a board?
When selling you want to market your property to as many buyers as possible. A board is a powerful marketing tool that should not be ignored, especially when selling privately.

Many buyers will drive or walk around an area they are interested in. A board outside your property will attract the interest of buyers, often leading onto enquiries and viewings. The board will also tell a buyer how they can contact the seller.

Using the Service

How does your service work?
Simply create a listing for your property on OurPropertyMove, and the listing will be displayed on the OurPropertyMove site. Buyers will be able to contact you to ask for further information and arrange viewings. Properties for sale will be listed until sold. You may edit your listing at any time by logging into Your Account.

Who will see my listing?
OurPropertyMove actively market our site both on the internet and using traditional marketing methods. This drives high volumes of serious buyers and renters to our site and your listing will be available for viewing by anyone searching in your area.

How long will my listing run?
If you are selling a property the listing will remain on the OurPropertyMove site until sold.

How soon will my property listing be displayed on OurPropertyMove ?
Your property listing will be posted on our site and show up on search results, immediately on your payment.

Can I change my listing once it has been displayed on the site?
Yes, as often as you like and whenever you like. Just login into Your Account and access the Your Properties section. Select the property from the list that you wish to edit.

Can I run multiple property listings at the same time?
Yes. Each listing is charged separately and Your Account will list all the properties you have listed with OurPropertyMove.

How will prospective buyers contact me?
Prospective buyers can contact you by phone or by e-mail. You choose the contact information you want to display in your listing when you add a property. Your e-mail address is never displayed on the site,

OurPropertyMove securely send on messages from prospective buyers. Phone numbers are only displayed with your listing if you stipulate this when adding a property. All prospective buyers have to register with OurPropertyMove before they can contact you this is for your safety.

What if no one shows any interest in my property?
If no prospective buyers are showing any interest, you can edit your listing at any time, adjusting the price, adding/changing photos, etc. And don't forget, if you are selling property your listing will remain on the site until sold at no extra cost.

Can I advertise properties abroad?
Not yet, but we will be adding this feature to the site soon. Please tell us if you are interested in selling or letting properties abroad by sending us an email.

What is your refund policy?
OurPropertyMove does not generally provide refunds for property listings. We will provide a full refund only under limited circumstances. Please read our complete Terms and Conditions

About the Service

I don't have a digital camera, can I post photographs?
There are several options available to you. You can try and borrow a digital camera from a friend or use a scanner to upload the photographs. If you experience problems with loading the photographs via the computer you can either e-mail or post them to us and we will upload the photos for you.

How do I save my favourite properties into a Short list?
On the search results or the property information pages there is an Add to Shortlist link. By clicking this link the property will be added to your shortlist. Click view shortlist to view those properties again.

Security and Payment

Are my personal details secure?
We understand how concerned you are with protecting your privacy online. At OurPropertyMove we are equally concerned. We can assure you that all of your personal information, including your credit card details and personal details, are treated with the highest standard of confidentiality and security. We do this to ensure your online safety and protection when using our online services. Please read our Privacy and Security policy for more details.

What forms of payment do you accept?
We accept Visa, MasterCard and American Express credit cards. We also accept debit cards with the Visa, MasterCard, Switch and Solo logo's.

Is it safe to use my credit card?
The answer is yes. OurPropertyMove use Streamline to process our online debit and credit card payments. Streamline are part of Natwest are an internationally respected Internet Payment Service Provider. They provide the software to enable our website to take secure online credit and debit card payments. OurPropertyMove do not store any of your debit or credit card details on our databases. Please read our Credit Card Security policy for more details.

When is my credit card charged?
We charge your debit or credit card when you create your property listing, it is one of the final steps in that process. We also take payment if you choose to upgrade your package at a later date. As soon as your payment is authorised your property listing will be live on the OurPropertyMove website. Your credit or debit card statement will show a payment to OurPropertyMove as record of the transaction. Please read our Credit Card Security policy for more details.